FAQ - About the Online Store

Product

Are Concept Chocolate chocolates vegetarian?
Yes. Our chocolates do not contain animal fats and are consequently vegetarian.

Are Concept Chocolate chocolates vegan?

No. Our chocolate and fillings may contain milk. and butter and are consequently not vegan.

Are Concept Chocolate chocolates Kosher?

No. Although our chocolates do not contain animal fats, they are not certified Kosher.

Are Concept Chocolate chocolates Halal?

No. Although our chocolates do not contain animal fats, they are not certified Halal.

Do Concept Chocolate chocolates contain gluten?

While many of our chocolates are made without wheat ingredients, all products may contain traces of gluten.

Are Concept Chocolate chocolates suitable for individuals with milk, nut or soy allergies?

No. Many of our chocolates contain nuts, milk, or soy ingredients, and many of our products may contain traces of those and other common allergens like sesame, gluten and groundnuts.

How should Concept Chocolate chocolates be stored?

Chocolate keeps best between 15 and 18°C, away from direct sunlight, and protected from moisture. Refrigerating or freezing chocolate is not recommended. A constant temperature is important, because the temperature changes influence the chocolate in a bad way.

How long can Concept Chocolate chocolates be stored?

On the packaging you can find a Best Before date. Best before dates are about quality, not safety. The food typically just begins to gradually lose its flavour and texture after that date.

Do Concept Chocolate chocolates contain alcohol?

Alcohol is used as a preservative or ingredient in the Beer and liquor Pralines.

The chocolates have a white layer, what is it?
This phenomenom is called ‘fat bloom’. Fat bloom is caused by a thin layer of fat crystals on the surface of the chocolate. The chocolate loses its glow and a soft white layer appears. This layer gives the chocolate an unpleasant appearance. This problem should not be mistaken for the formation of mould. The cause of fat bloom is the re-crystallisation of fat and/or the migration of fatty fillings into the layer of chocolate. Storage at constant temperature delays the appearance of fat bloom.

Do Concept Chocolate chocolates contain palm-oil?
Concept Chocolate does not use palm-oil in the chocolate and for its fillings.
Palm-oil is never used for the chocolate itself.

 

Shipping and Delivery

Your pack shipment
Packages are generally dispatched after reception of payment and are shipped via BBC express, DHL, Bpost and DPD.

Shipping fees include handling and packing fees as well as postage costs. Transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.

When will my gift be delivered?

We offer delivery Monday to Friday during business hours throughout Europe. 
Delivery takes approximately 2 days upon availability in the stock.

Can I request a specific hour of delivery?

Unfortunately this is not possible. We cannot predict the specific hours, our courier delivers during office hours.

Will the driver call before delivery to arrange a time?

Unfortunately it is not customary in Europe for shipping companies to call the recipient before delivery. We apologize for any inconvenience this may cause. The phone number provided will be used by our staff or by the local depot of our delivery company to resolve any delivery issues that arose whenever possible.

Can you leave the gift at the door if no one is available?

As the majority of our deliveries are international deliveries, a signature is required for delivery. In case no one is present at the delivery address during delivery, our delivery company will leave a notice and the recipient should be able to arrange for a new delivery time.

What companies do you use to ship the gifts?

We use professional local and global shipping companies such as BBC express, DHL, Bpost and DPD.

Are you able to ship chocolates during warm weather/summer?

No, the online store will be closed for summer. But we always select the appropriate packing material so the chocolates remain nicely with the correct temperature range of max 24°C. When necessary we use Styrofoam packaging and frozen gel packs to ensure that your gift arrives in perfect condition.

 

Legal notice

Concept Chocolate SPRL-BVBA
Maxime Pliester
Rue des Chardons, 19
1030 Brussels
info@conceptchocolate.eu
+32 (0)2 242 94 66

Identity of the website’s hosting company
The website is hosted by myshopify.com.

Copyright
The whole of this website is protected by Belgian and international laws on copyright and intellectual property rights. All reproduction rights are reserved by the company Concept Chocolate, including for downloadable documents and iconographic and photographic representations. The reproduction of all or part of this website on any medium whatsoever is formally prohibited without the express authorisation of the publication director.

Non-contractual photographs
The photographs published are not contractual. Concept Chocolate reserves the right to change suppliers or products, with the aim of serving the best interest of its customers at all times.

Use of this website
The information is communicated to you as it is without any authorisation of any kind, either expressed or implied.
Concept Chocolate shall in no event have any liability for any direct, consequential or special damage resulting from the use of this website or other websites linked to it.

Confidentiality - protection of personal data
The personal data collected when an order is placed are necessary for the marketing of our products, their delivery, managing orders and communicating information on our company’s activities.
The recipients of the data are the website’s publisher, the companies involved in transporting goods and all service providers participating in the manufacture and marketing of the products sold on this website. Concept Chocolate will not sell or transfer its customer database.

Bank security
Information concerning the bank cards of buyers will be known only by our bank. It will in no event be accessible by anyone within our company.