Terms & Conditions

Concept Chocolate general terms of sale

This online store service is proposed by 
Concept Chocolate SPRL-BVBA
Maxime Pliester
Rue des Chardons, 19
1030 Brussels
info@conceptchocolate.eu
+32 (0)2 242 94 66

PREAMBLE
This online sales service offered by Concept Chocolate is governed by the general terms of sale of Concept Chocolate.

ARTICLE 1 - PRICES

1.1 Prices are quoted in euros and include all taxes.
1.2 All orders irrespective of their origin are payable in euros.
1.3 Concept Chocolate reserves the right to change its prices at any time, but products will be invoiced on the basis of the prices in force at the time the order was registered

ARTICLE 2 - AVAILABILITY

Products are sold in real-time, but certain categories of articles may no longer be available at the time you place your order. If that is the case, you will be reimbursed, but Concept Chocolate shall have no liability for any damage due to the non-availability of an item.

ARTICLE 3 - PAYMENT

Payment by bank card enables you to make final payment immediately. The cards accepted for payment of orders are Visa, Mastercard & American Express.
Paypal and ApplePay are as well accepted and payment via bank transfer.

ARTICLE 4 – SECURITY OF PAYMENTS AND PERSONAL DATA

4.1 Secure payment
Payments are managed by the fully secure platform of myshopify.com. Or directly via bank transfer.

4.2 Personal data
Your personal information and data are needed for the management of your order and our commercial relations. Such information and data are also stored for security purposes, in order to comply with legal and regulatory obligations and to enable us to improve and personalise the services that we offer and the information that we send to you.

In accordance with the law, you are entitled to access, rectify or contest any information concerning you. To exercise this right you should write to Concept Chocolate, indicating your surname, first name, address and if possible your customer reference. In accordance with the regulation in force, your letter must be signed and accompanied by a photocopy of an identity document bearing your signature, and specify the address to which the answer should be sent. You will then receive an answer within 2 weeks after receipt of your request.

ARTICLE 5 – ORDER CONFIRMATION

Your product order will only be definitively confirmed and binding on Concept Chocolate upon receipt by you of an e-mail confirming that the order has been validated.
Consequently, we advise you to consult your electronic mailbox, including your spam folder.

ARTICLE 6 - VALIDATION

When you click on the button “Complete order” at the end of the ordering process, on the “Payment” page, and you declare that you fully and unconditionally accept all the General Terms of Sales. Unless proven otherwise, the data recorded by https://conceptchocolate-online-store-eu.myshopify.com/ shall be deemed to constitute proof of all transactions concluded between Concept Chocolate and its clients.

ARTICLE 7 - DELIVERY

Parcels are generally dispatched after reception of your payment on our website.

ARTICLE 8 - CANCELLATION, REIMBURSEMENT, UTILISATION

Articles can be exchanged or reimbursed in our Concept Chocolate Factory at rue des Chardons, 19 - 1030 Brussels - Belgium provided that they are returned intact in their original packaging. Open from Monday to Friday 09AM-5PM.

ARTICLE 9 – CUSTOMER SERVICE AND ORDER TRACKING

If you have any questions or require further information, please do not hesitate to contact our customer service team:
Telephone: +32 (0)2 242 94 66, from Monday to Friday 09AM-5PM
E-mail: info@conceptchocolate.eu
Post: Concept Chocolate - Rue des Chardons, 19 - 1030 Brussels - Belgium

ARTICLE 10 – GOVERNING LAW - DISPUTES

Sales of products referred to herein are governed by Belgian law.
In the event of a dispute, Belgian-Brussels court shall have exclusive jurisdiction.